Complaints and Returns in E-Service 

Purpose

Complaints are requests from dissatisfied customers regarding a product or service that they bought from you.

Web users can create complaints about goods or services that they deem unsatisfactory. Each complaint is made up of items that Web users add to the complaint. For each complaint item, users explain why their expectations were not met and state the actions that they request from you.

 

Features

Web users can:

·        Request a credit, a return or a replacement

·        Check whether a contract/warranty exists

·        Specify a reference object (Installed Base Component or Registered Product)

·        Attach documents