Comparison of the Different Groupware Integration Technologies 
The following table displays some of the major differences between the various Groupware integration technologies. In the case of client synchronization, the data is exchanged between CRM Mobile (client) and Groupware (client).During the data exchange, the CRM Mobile user does not have to be connected with a CRM server.The user must, however, trigger the synchronization in CRM Mobile.
In contrast, in the case of server synchronization, the data is automatically exchanged between the CRM server and the Groupware server.
The two technologies cannot be used in parallel.
Comparison of server synchronization and client synchronization
|
Client synchronization |
Server synchronization |
Supported CRM releases |
CRM Mobile Client 2.0B, 2.0C, 3.0(3.1), 4.0, 5.0 |
CRM 4.0, CRM 5.0 (CRM 3.1 only to Groupware) |
Supported Groupware systems |
MS Outlook 98, 2000, XP, 2003 Lotus Domino 5.0.x/6.0x/6.5.x |
MS Exchange Server 5.5, 2000, 2003 Lotus Domino 5.0.x, 6.0.x, 6.5.x |
Supported objects and scenarios |
Activities (contacts) and tasks |
Activities (contacts) and tasks Business Partners and Contact Persons Workforce Management |
Data mapping using |
Customizing, implementations in user exits |
Tool: SAP MapBox |
Mapping session participants |
Not supported |
Supported |
Personal activities and tasks |
Possible by means of user settings. |
Only private tasks are supported. In workforce management, tasks as well as activities (contacts) are supported. |
Transfer of attachments |
Not supported |
Supported |
Additional information |
You can exchange additional information using user exits. |
HTML document that contains certain additional information from an opportunity. Additional information can also be exchanged in workforce management. |
Synchronization of recurring appointments |
Supported |
Not supported by CRM Enterprise. This function is supported in workforce management. |
More information on restrictions |
SAP Note: 613540 |
SAP Note: 938591 |