Service Operation Planning and ExecutionStrategic Service PlanningSelf-Service Support Through FAQ and Solution SearchInstalled Base Processing in CRMFunctions Used in This Business ProcessCustomer Service and Support with Interaction CenterService Request ProcessingFunctions Used in This Business ProcessService Order Quotation in CRMService Order Processing in CRMService Employee Resource Planning in CRMService Confirmation Processing in CRMBilling in CRMFunctions Used in This Business ProcessService Contract and Quotation Analysis in CRMService Order and Quotation Analysis in CRMService Performance Analysis