Breakdown Maintenance 
Purpose
You can use this business process to report, perform, and document maintenance tasks that arise suddenly. All the resources used, costs, and technical details of the maintenance task are recorded centrally and can then be evaluated.
Usually this process is relevant if a technical asset exhibits a defect, for example, if a pump is leaking or a printer is not printing properly. Diverse employees can create a maintenance notification to report the defect. The responsible maintenance technician receives these notifications in his or her worklist and makes the necessary repairs.
Process Flow
The following business process runs in SAP ECC:
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1. Create / process notification
An asset exhibits a defect, so an employee creates a maintenance notification.
If the solution database is in use, it can search for possible solutions for the damages described.
2. Generate worklist for notifications
The responsible maintenance technician selects his or her worklist and then decides how to proceed for each notification.
3. Print notifications
If the maintenance worker does not need an order to process the task, he or she prints the notification papers and performs the task.
4. Create / process order
If it’s a cost-relevant or planning-relevant activity, then the maintenance technician creates a maintenance order from the maintenance notification.
5. Perform work clearance management
If work clearance management is switched on, the order is then released before it is actually carried out.
6. Put order in process and print or download to mobile device
The maintenance planner releases the order for processing and prints the shop papers. If Mobile Asset Management is used, the maintenance technician downloads the orders onto his or her mobile device.
7. Post material movements
If the maintenance technician needs spare parts for the repairs, he or she gets the necessary parts from the stock. The stock manager posts the withdrawal with reference to the maintenance order. If spare parts for the order were ordered from external companies, then the goods receipt is posted with reference to the purchase order for the order.
8. Post external services
If an external service provider has provided services for the order, you record their services with reference to the maintenance order.
9. Confirm time
After completing his or her tasks, the maintenance technician confirms his or her time with reference to the order. If you are working with mobile devices, you can use the PM-PDC interface to automatically transfer the data entered to the system.
10. Enter technical data
The maintenance technician records the technical details of the defect that he or she repaired, such as the damage code or the cause of the defect. He or she also enters the current measurement values and counter readings for the assets concerned.
If you are using a process control system, you can also use the PM-PDC interface to transfer this data automatically into the system.
11. Modify technical object structure
If the maintenance technician must replace assemblies in an asset, he or she then updates the functional location structure.
12. Upload data from mobile device
If Mobile Asset Management is active, the maintenance technician uploads the up-to-date data from his or her mobile device to SAP ERP.
13. Settle and complete order
The maintenance planner technically completes the maintenance order. The order settlement, which can be made manual or automatic, distributes the costs that accrued for the order to the defined settlement receiver. Then you can do a business completion of the order.
14. Archive maintenance documents
You can remove maintenance orders and notifications that are no longer needed in the system and archive them.
15. Perform evaluations in plant maintenance information system (PMIS)
You can analyze the recorded data in the plant maintenance and information system, for reporting and planning purposes.