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Process documentation Managing Processing Locks Locate the document in its SAP Library structure

Purpose

The Interaction Center agent can use this business process in order to set processing locks for document items in the account balance for an account for certain business transactions, so that they are excluded from further processing until a certain condition applies. The agent can also change and delete locks.

Process

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The following business process runs in SAP CRM:

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       1.      Identify account for Financial Customer Care

       2.      Identify business agreement

       3.      Run interactive script

       4.      Display locks

       5.      Add lock

       6.      Change lock

       7.      System updates lock data

 

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