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Process documentation Changing the Service Location Locate the document in its SAP Library structure

Use

You can use this business process to change all relevant service location data (connection object, premise, and point of delivery) during contact with a customer.

This process is the first step towards realizing complete maintenance of technical objects in the IC WebClient for Utilities.

After identifying the premise, the call center agent uses the Other Fields link on the Premise screen to access the maintenance view for the service location. Here, the agent can change the connection object address, add additional premise data, or determine the grid for the point of delivery, for example.

Process Flow

This graphic is explained in the accompanying text

The following business process runs in SAP ECC:

...

       1.      Identify premise

       2.      Change premise

       3.      Change connection object

       4.      Change point of delivery

 

 

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