Password Management in E-Service 

Use

Web users can change their login passwords either at their convenience or upon expiry. B2C users  can also have the system send them a new password if they forget their old one.

 

Prerequisites

Web users must have registered an account.

 

Activities

Change Password

...

       1.      Web user logs in and chooses to change password

       2.      The system displays a Change Password form

       3.      Web user enters the required information and submits

       4.      System verifies whether the current password submitted matches that in the account, and either

¡        displays a confirmation message and updates the password

¡        or displays a generic error message

 

Reset Password

...

       1.      Web user chooses to reset password

       2.      System displays an identity check form

       3.      Web user enters the required information and submits

       4.      System verifies whether the information submitted matches that found in the account, and either

¡        displays a confirmation message and e-mails the user a new password

¡        or displays a generic error message