E-Commerce
User Management in CRM E-Commerce
Example: User Management Process for B2B Web Shop User
Web Shop Managers and Superusers
Example: User Management Process for B2C Web Shop User
User Creation in CRM E-Commerce
User Structures
Reference Users
Authorization Concept in CRM E-Commerce
Web Shop Authorizations
Authorization Roles in CRM E-Commerce
User Management in SAP NetWeaver Portal
Web Shop
Organizational Data Determination in CRM E-Commerce
Product Catalog
Product Catalog Structure
Catalog Types
Define Catalog Types
Product Catalog Variants
Create Product Catalogs
Create Catalog Headers
Create Catalog Areas
Create Catalog Variants
Maintaining Organizational Data for a Product Catalog Variant
Catalog Views
Create Catalog Views
Activate Catalog Views
Assign Business Partners
Defining Templates for Folders
Selecting Document Types
Assigning Multimedia Objects
Copying Product Catalogs
Copying Catalog Areas
Managing Lists of Catalog Characteristics
Creating Lists of Catalog Characteristics
Changing Lists of Catalog Characteristics
Product Assignment
Assign Products Manually
Transfer Product Hierarchies
Product Variant Transfer from the R/3 System
Displaying Configurable Products
Product Display in the Product Catalog
Exchange Parts in the Product Catalog
Accessory Maintenance in the Product Catalog
Activation for Publication and Withdrawal from Publication
Activate Catalog Items and Areas Collectively
Initial Replication of Product Catalog Contents
Replicate Catalogs
Staging the Release of Catalog Contents
Change Replication of Product Catalog Contents
XML Export
Perform an XML Export
Profile Creation for an XML Export
XML Import
Purchasing Catalog
Product Order Number Assignment
Collaborative Views
Tasks of the Web Shop Manager
Catalog Determination: Personal Catalog
Making All Personal Catalogs Visible in the Input Help
Restart Replication
Editing an E-Mail
Tasks of the Customer Superuser
Defining Catalog Views
Price Determination in the Web Catalog
List Price Determination in the Web Catalog
Assigning Product Catalog Authorizations
Service Products in Catalog
External Catalog Integration (via OCI)
Business-to-Business CRM E-Commerce
Obtaining Lean Quotations (Reservation)
Shopping Basket
Store Locator
Transactions in CRM E-Commerce
Order Maintenance
Configuring Products
Large Document Display
Invoice Display
Payment Methods
Recording Called Up Transactions
Tracking the Shipping Status
Products Proposals in CRM E-Commerce
B2B for Occasional Users
Data Recording for Analysis Purposes
Data Recording for E-Selling Analytics
Data Recording for Web Site Monitoring
Business-to-Consumer CRM E-Commerce
Customer Account
Personal Transactions
Personal Customer Data
Shopping Basket
Store Locator
Ordering Products
Configuring Products
Products Proposals in CRM E-Commerce
Tracking the Shipping Status
Data Recording for Analysis Purposes
Data Recording for E-Selling Analytics
Data Recording for Web Site Monitoring
Auctioning via Web Shop
Administrator Functions
Task Scheduling
Seller Functions
Auction Creation
Auction Publishing
Auction Monitoring
Bidding in Web Shop
Selling via eBayŽ
Administrator Functions
User Mapping
Configuration Mapping
Task Scheduling
Profile Maintenance
Theme Management
Custom Tags
Seller Functions
Auction Creation
Auction Publishing
Auction Monitoring
Auction Feedback
Live Web Collaboration
Request for Assistance from an Agent
Support Customers
Communication Channels to Assist Customers
Support by E-Mail
Support by Chat
Support by Telephone Call Back
Support by Internet Telephony
SmartText or a SmartPage
Internet Customer Self-Service
Account Self-Service
User Account Management in E-Service
Login Function in E-Service
Password Management in E-Service
Knowledge Management in E-Service
Frequently Asked Questions in E-Service
Solution Search in E-Service
Contact Us Function in E-Service
Send Us a Comment
Live Web Collaboration in E-Service
Product Registration in E-Service
Request Management in E-Service
Information Requests in E-Service
Service Requests in E-Service
Complaints and Returns in E-Service
Extended Complaints and Returns in E-Service
Remanufacturer Inspection in E-Service
Service Contracts in E-Service
Installed Base Management in E-Service
Web Requests
Setting Up Web Requests
Templates for Web Requests
Request Data Structure
Views and Authorization Concept
Layout Maintenance for Web Requests
JavaScript in Web Requests
Server-Side Scripting Instructions: Layout Definition
Server-Side Scripting Instructions: Event Control
Layout Maintenance for Web Requests: Example
Setting as Stateless or Stateful Web Request
Migrating from Stateful BSP Applications to Stateless
Business Rule Framework for Web Requests
Error Handling in the Web Request Form
Messages with Field Reference
Formatting Incorrect Fields
Saving Incorrect Request Data
Persistent Error Messages
Customer-Specific Message Parameters
External Interface
Digital Signature for Web Requests
Interaction Using the Service Order Instance
SAP Demo Requests
SAP_DEMO01: Request for Parking Permit
SAP_DEMO02: Request for Parking Permit for Third Parties
SAP_DEMO03: Request for Parking Permit with Digital Signature
SAP_DEMO04: Request for Parking Permit Without Item
SAP_DEMO05: Request with Price Determination
Web Request in the Service Process
Displaying Web Request Versions
Web Services for Self-Registration and Master Data Changes