SAP for Utilities: Documentation for Solution Manager Content
SAP for Utilities: Business Scenario Descriptions
Auditing
Extracting Tax-Relevant IS-U Data from the Productive System
Deleting Index Tables for Extraction of IS-U Print/Billing Docs
Auditing
Extracting Tax-Relevant IS-U Data from the Productive System
Deleting Index Tables for Extraction of IS-U Print/Billing Docs
Importing IS-U Extracts into the Evaluation System
Displaying/Creating IS-U Extracts in the Evaluation System
Deleting IS-U Extracts in the Evaluation System
Electronic Customer Services
FI-CA: Electronic Bill Presentment and Payment
Electronic Customer Services
Move-In
Meter Reading Entry
FI-CA: Electronic Bill Presentment and Payment
Move-Out
Electronic Customer Services
Move-In
Meter Reading Entry
FI-CA: Electronic Bill Presentment and Payment
Adjusting Budget Billing Plan
Displaying Contract Overview
Move-Out
Consumption Data Collection
Managing Schedule Data
Reading Meters
Consumption Data Determination
Managing Business Process Exceptions
Energy Data Management (EDM)
Load Profiling
Calculating Formulas
Synthetic Profiling
Settling Energy
Reconciliation and Settlement
Settling Energy
Determining Overtake and Undertake Amounts
Managing Schedules
Change of Supplier
Changing Supplier (IDEX)
Registering for Supply
Cancellation Processing
Changing Supplier
Campaign Management for Utilities
Business Scenario Variants
Campaign Management
Marketing Planning and Budgeting
Campaign Development in CRM
Campaign Planning in CRM
Segmentation
Campaign Execution in CRM
Campaign Analysis
Campaign Management with Campaign Execution by Bill Supplements
Campaign Preparation
Campaign Planning
Campaign Management (SAP for Utilities)
Campaign Monitoring and Success Analysis
Sales Management for Commercial and Industrial Customers
Lead Processing
Opportunity Processing
Business Activity Processing
Opportunity Planning
Utility Quot. Processing in People-Centric UI (Sing.Contr.Mod.)
Utility Contract Processing in the Portal (Sing.Contr. Mod.)
Quotation Creation in the Portal
Utility Contract Processing in the Portal
Opportunity Analysis in CRM
Utility Contract Analysis
Sales Management for Residential Customers
Account Identification
Agent Guidance
Utility Quotation Processing in the IC (Sing.Contr.Mod.)
Quotation Creation in the IC
Utility Contract Processing in IC (Single Contract Model)
Processing Utility Contracts in the IC
Device Installation
Interaction Wrap-Up
Sales Analysis for Utility Contracts
Interaction Center Statistics
Customer Service Processes
Information Help Desk
Identifying Account for Utility Service Processes
Changing Account Data and Business Agreement Data
Managing Payment Data
Master Data Overview (Account, Business Agreement, Consumption)
Processing Move-In
Processing Move-Out
Processing Move-In/Out for Account
Processing Move-In/Out for Premise
Entering Meter Readings
Changing the Budget Billing Plan
Bill Information and Bill Correction
Managing Collections in Interaction Center
Managing Financial Inquiries in Interaction Center
Managing Deferrals and Installment Plans in Interaction Center
Managing Processing Locks
Malfunction/Service Notification
Changing the Service Location
Activity Processing in CRM
Billing for Residential Customers
Managing Tariffs
Billing/Third Party Billing
Budget Billing Plan Procedure
Invoicing
Managing Business Process Exceptions
Billing Analytics
Billing for Commercial and Industrial Customers
Managing Tariffs
Complex Billing
Billing/Third Party Billing
Invoicing
Managing Business Process Exceptions
Billing Analytics
Billing of Unmetered Services
Managing Tariffs
Billing/Third Party Billing
Billing Lighting Units
Budget Billing Plan Procedure
Invoicing
Managing Business Process Exceptions
Billing Analytics
Grid Usage Processing
Grid Usage Processing (IDEX)
Sending Grid Usage Invoices
Processing Grid Usage Invoices
Paying Grid Usage Invoices
Receiving Payments for Grid Usage
Repaying Payments on Account
Dunning Grid Usage Invoices
Grid Maintenance and Operations
Phase-In Equipment
Time-Based Preventive Maintenance
Counter-Based Preventive Maintenance
Condition-Based Maintenance
Breakdown Maintenance
Corrective Maintenance
Emergency Maintenance
Inspection
Work Clearance Management
Phase-Out Equipment
Refurbishment Processing
Maintenance Cost Budgeting
Connections Management
Sales Processing
Installation of Service Connection
Inspection of Installations
Bulk (Loose) Waste Collection
Creating Bulk Waste Order
Manual Planning and Disposition of Waste Disposal Orders
Outputting Waste Disposal Orders
Confirming Bulk Waste Orders
Decommissioning
Phase-Out Equipment
Asset Scrapping
Waste Management
Construction and Engineering of Grids
Project Planning with PS
Resource and Time Management with the Project System
Project Execution with PS
Document Management
Project Accounting with PS
Non-Hazardous Waste Collection
Creating Aperiodic Waste Disposal Order
Manual Planning and Disposition of Waste Disposal Orders
Outputting Waste Disposal Orders
Confirming Waste Disposal Orders
Plant Engineering and Construction
Investment Planning
Project Planning with PS
Resource and Time Management with the Project System
Project Execution with PS
Document Management
Project Accounting with PS
Plant Maintenance and Operations
Phase-In Equipment
Shutdown Management
Emissions Management
Industrial Hygiene and Safety
Change and Configuration Management
Time-Based Preventive Maintenance
Condition-Based Maintenance
Counter-Based Preventive Maintenance
Breakdown Maintenance
Corrective Maintenance
Emergency Maintenance
Inspection
Work Clearance Management
Shift Management
Dispatching / Scheduling
Maintenance Cost Budgeting
Phase-Out Equipment
Refurbishment Processing
Meter and Device Management
Procurement and Quality Management
Meter and Device Installation
Device Inspection
Information Object Configuration for CRM / Utilities
Information on Configuration of Fact Sheet
Technical Description of Fact Sheet
Info Blocks in Detail
Customizing Settings for the Information Sheet
Settings in SAP IS-U
Settings in SAP CRM
Changes to the Fact Sheet
XSLT Processors
Configuration Notes for Sales Mgmt for Residential Customers
Notes on Configuring IC Win Client and Web Client for Utilities
Hinweise zur spez. Konfiguration vom IC WebClient für Utilities
Basic Settings: Utilities: Replication of Technical Objects
IS-U/CRM Integration: Replication of Tech. and Bus. Objects
Configuration Settings for Utilities
Outline Agreement
Costing
Key Account Manager Portal
Profiles
Distributor Determination and Grid Usage
Settings in SAP IS-U
Settings in SAP BW
Settings in SAP BPS
IS-U/CRM Integration Marketing
Introduction
System Requirements
Configure the Consumption History in the IS-U System
Procedure for Existing Print Documents During Upgrade
Consumption Data from the Installation Facts
Consumption Data from Old Billing Documents (Indiv. Doc. Lines)
Procedure for Migration of Existing Billing Documents
Procedure for New Billing Documents
Testing the Consumption History
Configuring BW Content for Target Group Selection
Configuring DataSources in the OLTP
Configuring DataSources in SAP IS-U
Configuring DataSources in SAP CRM
Configuring the Business Content in SAP BW
Transferring Data from OLTP to BW
Load Sequence
Loading Historical Consumption Values from SAP IS-U
Notes on Repairing and Avoiding Errors
Make InfoCube Data Available for CRM Target Group Selection
SAP CRM 3.1 oder 3.0: Queries für Zielgruppenselektion definiere
CRM 4.0: Retraction of Data to SAP CRM
Performance and Tuning in SAP BW
Loading Master Data
Loading Transaction Data
Queries
Working with the CRM Segment Builder
Configuring the Segment Builder for Target Group Selection
Defining Selection Attribute Lists
Sampling
Configuring the Graphical Overview of the Segment Builder
Steps for Creating a Target Group
Testing Target Group Selection
Preparation
Execution
Check
Marketing Planning and Campaign Management
Customizing
Campaign Planning
Campaign Execution
Testing Campaign Execution
Campaign Execution Using IS-U Bill Supplements
SAP CRM 4.0, 3.1, or 3.0: Campaign Planning in SAP GUI
SAP CRM 4.0 SIE: Campaign Planning in the PC UI of SAP CRM
Campaign Analysis
System Requirements
Allocating Utility Contracts to a Campaign
Loading Data into BW for Campaign Analysis
Campaign Analysis Using InfoCube 0UCMA_C02
CLTV Analysis for Utility Contracts
General Overview
Procedure for SAP for Utilities