Canceling the Last Change Process 

Use

You can use action Cancel Last Process to undo all changes that the last executed change process made.

Items that the change process has created – in the contract, for example – are set to status Canceled.

Prerequisites

The final billing for the predecessor item has not taken place yet.If the final billing has been performed, you have to cancel the billing first, and then cancel the change process.

If readings exist for an item you want to cancel, you have to cancel the readings before you cancel the change process. You also have to manually undo any manually created readings that you entered directly in the volume document.

Activities

Start the action Cancel Last Process from within the service contract.

The system performs the following actions for the predecessor item:

·        Resets the contract end date to the original date

·        Generates the billing request items up to the contract end date

·        Cancels status Ended by Change Process

·        Resets the pool linkages to their original state

·        Restores the usage and credit overviews