Emergency Maintenance 

Purpose

You can use this process to enter and document maintenance tasks that had to be performed urgently without advance planning after the event. All the resources used, costs, and technical details of the maintenance task are determined and entered centrally and can then be evaluated.

This process is typically relevant for an asset breakdown. The maintenance technician is called out to the broken-down asset and can only enter his or her work in the system after the event.

You cannot create the follow-up order with a single transaction.

Process Flow

The following business process runs in SAP ECC:

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       1.      Create / process order

After the event, you create a maintenance order – sometimes in combination with a maintenance notification – and release it.

       2.      Post material movements

If you used spare parts for the tasks, which you couldn’t get via warehouse management because you had no order number, enter these parts after the event as unplanned withdrawals with reference to the order in the system. You have the option of posting the goods withdrawal together with the time confirmation for an operation.

If spare parts for the order were ordered from external companies, then the goods receipt is posted with reference to the purchase order for the order.

       3.      Post external services

If an external service provider has provided services for the order, you record their services with reference to the maintenance order.

       4.      Confirm time

After completing his or her tasks, the maintenance technician confirms his or her time with reference to the maintenance order.

       5.      Enter technical data

The maintenance technician records the technical details of the defect that he or she repaired, such as the damage code or the cause of the defect, in the maintenance notification that was generated together with the order. He or she also enters the current measurement values and counter readings for the assets concerned.

       6.      Modify technical object structure

If the maintenance technician had to replace assemblies in an asset, he or she then updates the functional location structure.

       7.      Settle and complete order

The maintenance planner technically completes the maintenance order. The order settlement, which can be made manual or automatic, distributes the costs that accrued for the order to the defined settlement receiver. Then you can do a business completion of the order.