Customer-Related Service Processes
Master Data
Information Help Desk
Functions Used in This Business Process
Identifying Account for Utility Service Processes
Functions in this Business Process
Changing Account Data and Business Agreement Data
Managing Payment Data
Master Data Overview (Account, Business Agreement, Consumption)
Functions in this Business Process
Processing Move-In
Functions in this Business Process
Processing Move-Out
Functions in this Business Process
Processing Move-In/Out for Account
Functions in this Business Process
Processing Move-In/Out for Premise
Functions in this Business Process
Entering Meter Readings
Functions in this Business Process
Changing the Budget Billing Plan
Functions in this Business Process
Bill Information and Bill Correction
Functions in this Business Process
Managing Collections in Interaction Center
Functions in this Business Process
Managing Deferrals and Installment Plans in Interaction Center
Managing Processing Locks
Malfunction/Service Notification
Changing the Service Location
Activity Processing in CRM
Functions Used in this Business Process