On-Shelf Availability
The On-Shelf Availability (OSA) module in SAP Customer Activity Repository provides insights into the current and past on-shelf availability in your stores. You can use On-Shelf Availability functionality for two different scenarios:
Analytical scenario: Using the analytical processing of OSA, you can determine past out-of-shelf situations.
This information can be used to determine hotspots of out-of-shelf situations and to determine appropriate measures to improve the on-shelf availability in your stores. By continued observation of the KPIs that can be built on top of the OSA results, you can measure the success of the realized measures. For example, improvements are possible through the following measures:
Optimization of delivery cycle, pack sizes, shelf capacity, shelf replenishment
Organizational measures
Optimized workforce planning
Operative scenario: Using the OSA monitoring, you can receive real-time alerts for products that probably have on-shelf availability issues.
Employees can react to these alerts by either refilling the shelf with products or triggering other appropriate activities.
For example, OSA can be integrated into the following business processes to improve the on-shelf availability:
Backroom replenishment
Correction of inventory figures
Ordering
Shelf tidying
The OSA algorithm considers the sales of a product at a specific store. This algorithm extracts the sales transactions from POS Data Transfer and Audit transaction data. Then, the algorithm analyzes the length of each sales interval between two subsequent sales of that product. Typically, long intervals indicate potential on-shelf availability issues.
Note
Additionally, you can use the OSA module together with the UDF module to generate intraday demand forecasts for your products. For more information, see Generate Intraday Forecasts.