Troubleshooting and Support Desk 

Purpose

As portal administrator, you can access various support tools that help you to with troubleshooting in the portal.

You can find these tools in the administrator role for system administration under System Administration ® Support. You can find the Support Desk here in the detailed navigation.

 

Start troubleshooting in the portal at this location. If you cannot solve your problem with the provided tools, create a customer message.

Features

The Support Desk is a collection of support pages for the main components of the portal. The first page contains a list of the main areas of the portal and links to the relevant support pages. There is a list of known problems and their solutions for each area. You can also perform automatic configuration checks to look for errors and inconsistencies in the portal.