Term

Description

multitenant portal

A single portal infrastructure hosted by a service provider that offers SAP-based services, such as Business Process Outsourcing (BPO), to internal and external customers. A multitenant portal comprises many logical portals within one physical portal.

service provider

The vendor or host providing portal outsourcing services to multiple customers in a single portal infrastructure. Also referred to as the provider.

tenant customer

A business entity that has hired the portal-based outsourcing services of the provider to handle their business processes. The customer may be an external business or an internal division of the provider.

portal tenant

A customer instance defined in a multitenant portal environment. Each tenant has its own collection of customized content and services, which is available only to that customer, its business users and administrators, and the service provider.

client

A self-contained unit in an SAP system with separate master records and its own set of tables. The users of each portal tenant are stored in a separate ABAP client.

tenant user

A business user or administrator that logs on to the multitenant portal of their provider using a tenant-specific URL. Both types have access only to the applications, services, and reports assigned to their tenant.

Both user types are defined in the ABAP client containing the tenant's user store.

tenant business user

A tenant user (see "tenant user") who performs his or her daily tasks in the runtime environment of a multitenant portal. A tenant business user is a hired employee of the tenant customer.

tenant administrator

A tenant user (see "tenant user") who manages tenant-specific users or content in the design-time environment of a multitenant portal. A tenant administrator is employee of either the service provider or a tenant customer.

global administrator

An administrator of the service provider who has access to cross-tenant users or content in the design-time environment of a multitenant portal. Global administrators can be involved in tenant-specific management tasks; this is defined by the super administrator of the portal.

Global administrators are stored in the portal database and not in an ABAP-based SAP system.

tenant context

A state whereby a portal tenant user is logged on to a multitenant portal and has access only to the content and users assigned their tenant. Only users who are stored in the tenant's ABAP client can log on to a portal within the tenant context.

portal tenant system

A system object defined in the portal for each tenant. The system contains the appropriate connection settings that allow the portal to connect to the SAP system in which the tenant's users are stored. Each portal tenant must be assigned to unique portal tenant system.

Tenant Management tool

A central user interface in which a global system administrator can manage all tenants in the portal. Capabilities include viewing, creating, editing, and enabling/disabling portal tenants.