This virtual data model (VDM) contains various groupings of technical reuse views and integration views pertaining to the multichannel sales repository in SAP Customer Activity Repository. These views are required to harmonize the information from SAP Customer Activity Repository, SAP Customer Relationship Management (SAP CRM), and SAP ERP. You can also use the views within this VDM to create custom queries based on your business needs.

The views in this VDM can be divided into the following groups of views: