Service Contract and Quotation Analysis 

Purpose

This analysis scenario provides a range of analyses for service contracts starting from the creation of warranties and service products, contract quotation and contract agreement, through to contract billing.

During its period of validity, the service contract can be the basis for service orders, or escalation measures if, for example, the timeframes agreed in the service level agreement (SLA) are exceeded. Contract and warranty-relevant data can be analyzed in SAP Business Information Warehouse (SAP BW).

For more information, see the CRM documentation under mySAP Customer Relationship Management ® CRM Enterprise ® Analytics ® Service Analytics.

 

Integration

OLTP Release	SAP CRM 4.0
SAP BW Release	BI Content 3.2 Add-On

Features