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E-Mail Response Management System (CRM-IC-EMS)
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E-Mail Response Management System (CRM-IC-EMS)
A
tool for managing large amounts of e-mail. Typically, it consists of facilities and services for:
- Automatically organizing incoming e-mail
- Helping users assemble e-mail replies efficiently
- Executing e-mail-based campaigns
- Using reporting capabilities to monitor the ERMS system itself
