Start of Content Area

Procedure documentation Setting Complaint Results  Locate the document in its SAP Library structure

Use

You set a complaint result to make a transaction relevant for complaint processing.

Procedure

  1. Choose Logistics Sales and Distribution ® Service Station Retailing ® Payment cards ® Payment card transaction record ® List payment card transactions.

The List payment card transactions screen appears.
  1. Enter the appropriate selection data for the transaction that you are checking and choose Execute.

A list of selected transactions appears.
  1. Double-click the relevant entry in the list.

The DTF Payment Card Transaction: Display screen appears.
  1. Choose the Payment card tab and compare the check amounts with the transaction amount.

If the transaction amount exceeds the clearing house or blacklist check amounts and no authorization number is displayed in the Auth. No. field, the complaint is justified and you need to set a complaint result.
  1. To set a complaint result, choose Status Information.

If no complaint status has yet been set, the Compl. status and Complaint res. fields are blank.
  1. Choose the Complaint processing pushbutton.

The Compl. status is now 1 . You can enter a complaint text and a complaint result in the Complaint res. field. You can do this at a later stage if you first want to make further checks.
  1. Save your entries.

The list of payment card transactions appears.
  1. Go back.

The List payment card transactions selection screen appears.

Result

When you have assigned a complaint result to the transaction, you can process the complaint. For more information, see Processing Payment Card Complaints.