Attachments to Dispute Cases
You customer can use this function to append attachments to dispute cases.
If you customer Creates a Dispute Case with Web Application SAP Biller Direct or else changes it, he can now append attachments giving explanations for complaints (such as the electronic bill or pictures of damaged goods that he wishes to complain about) in addition to the information that he was previously able to enter (such as reasons or notes).
For detailed release-dependent information about the integration of SAP Biller Direct with SAP Dispute Management, see the Configuration Guide at the following places:
As of mySAP ERP 2005:
You can access the Configuration Guide for SAP Dispute Management using the SAP Solution Manager.
mySAP ERP 2004
You can find the Configuration Guide at the SAP Service Marketplace by visiting service.sap.com/ibc ® for mySAP ERP ® Financials ® Financial Supply Chain Management ® Dispute and Collections Management ® Business Process Configuration Guide
SAP R/3 Enterprise 470:
You can find the Configuration Guide at the SAP Service Marketplace by visiting service.sap.com/fscm ® Dispute Management ® Media Library ® Documentation ® SAP Dispute Management ® Configuration Guide SAP Dispute Management 2.0
· If you are using SAP Dispute Management in a one-system scenario, then the attachments are appended to the dispute case synchronously.
If you are using SAP Dispute Management in a multi-system scenario, then the attachments are appended to the dispute case asynchronously. It may take some time before the attachment is visible in the dispute case.
· Attachments that your customer appends to a dispute case in the Web application SAP Biller Direct can also be displayed in the application SAP Dispute Management.
Attachments that a user appends to a dispute case in the application SAP Dispute Management can only be displayed in the Web application SAP Biller Direct if you have defined a link for documents from SAP Biller Direct in the dispute case processing system in SAP Dispute Management Customizing in the IMG activity Create and Process Case Record Model.
· Within the case record model you can also create separate case types for SAP Biller Direct with which you can, for example, create special note types.
· You are using the following components with mySAP ERP 2005:
¡ SAP Dispute Management6.0
¡ SAP Biller Direct6.0
· You made the following settings in Customizing:
...
¡ You have defined the document classes.
In Customizing, choose Financial Supply Chain Management ® Dispute Management ® Process Integration with Accounts Receivable Accounting ® Define Default Values for Creation of Dispute Cases.
¡ You have determined a case record model.
i. To do this, in Customizing choose Financial Supply Chain Management ® Dispute Management ® Dispute Case Processing ® Element Types and Case Record Model ® Create and Process Case Record Model.
ii. Open the folder Records and Case Record Models. Click on Modeler for Case Records in Knowledge Search in EIC with the right mouse button and choose Find.
iii. Enter the case record model you are using in SAP Dispute Management. If you have not implemented SAP Dispute Management, copy the record case model delivered by SAP and adapt it to meet your requirements (see the Configuration Guide for SAP Dispute Management). Place the cursor on the structure node where you want to create the new folder (either before or after the structure), and in which you want to store attachments that are added to a dispute case using SAP Biller Direct. In the application toolbar choose the function Create on Same Level (Before) or Create on Same Level (After). Enter the following data on the right-hand side:
· Description: (for example, Biller Direct Documents)
· Node Type: Structure Node
· At least: 1
· Maximum: 1
iv.
Choose
with quick info Copy to
Model.
The new structure node is copied to the case record model.
v. Place the cursor on the newly created structure node. In the application toolbar choose Create One Level Below. Enter the following data on the right-hand side:
· Description: (for example, Biller Direct Documents)
· Node Type: Model Node
· At least: 0
· Maximum: *
vi. Using the element type input help choose All Element Types and enter the value BDATT in the lower area for the attribute ANCHOR.
Alternatively, you can define the element type documents with template, and define the permitted document types for this element type in Customizing. To do so, choose:
SAP NetWeaver ® Application Server ® Basis Services ® Records Management ® Customizing WebDAV Server ® Create/Change “Mime Type” Element Type Assignments.
Choose the area ID S_AREA_CMG and for the required element type ID enter the corresponding MIME types (for example, APPLICATION/MSWORD or IMAGE/BMP).
vii.
Choose
with quick info Copy to
Model. Exit the dialog box
that is displayed with the
function with the quick info Cancel.
The new model node is appended under the structure node that you have already
created.
viii. Save your data and release the case record model if this involves a new one, using the button Model with the function Change Status. Note the information in the SAP Dispute Management Configuration Guide regarding this.
¡ In Extended Configuration Management (XCM) you have defined the maximum size of attachments for which an upload can be carried out.
Choose General Settings ® Customer ® Technical Settings. Under Default you can specify the value for parameter MAX_FILE_SIZE (maximum file size in megabytes).
¡ You have configured the virus scanner. See SAP Note 782963 on this.
Any changes that you make are only effective if you restart the Web application SAP Biller Direct.
· When displaying, creating or changing dispute cases, you can append one or more attachments.
· When displaying or changing dispute cases, you can display existing attachments or save then locally on your PC.
...
1. Your customer logs on to the Web application SAP Biller Direct and chooses Open Bills.
The system displays as list of bills available.
2. Your customer clicks on the symbol for creating dispute cases in the column Action.
You customer can select a reason, specify a reference or enter a comment.
He can select the contact data in the contact data list that is to be entered in the dispute case.
3. To select the file that is to be appended to the dispute case, the customer chooses Browse.
He carries out the following step for each attachment that he wishes to append to the dispute case.
4. To upload from a local file system to the Web application SAP Biller Direct he chooses Upload.
The system reads the file content, checks the file size and scans the file for viruses.
To remove files, he chooses the Delete symbol.
5. To forward the dispute case to you as biller, the customer chooses Send.
A screen confirming the entry of a dispute case is then displayed.
Only now is the attachment appended to the dispute case.