Value-Added Services 
Value-Added Services
Use
Some of your customers might request that you add customer-specific services to the goods they ordered before they are delivered. Customers frequently request special labels, packing according to certain criteria, or other special services for their goods.
Depending on what kind of service and how complicated it is, you will need materials, know-how and/or more personnel to provide the service. An added service that you provide upon customer demand is therefore not free of charge, but rather it increases the value of the goods that you will deliver. You can calculate price markups that your customer has to pay, to reimburse you for your resources and materials.
You can map these requirements including their costs as value-added services in the AFS system. To do so, you define the requested services with the corresponding price markups and assign them to your customers and their purchase orders either in the order or by using conditions. This way you always have the information about which services which customer wants for which goods at which cost during the complete customer-order process. You can also instruct your warehouse precisely as to which tasks they are to perform before delivering the goods. It is also possible to transfer this data to external systems that control the additional services by using a number of freely definable, informational fields.
Make sure that the value-added services are carried out in your warehouse shortly before the goods are delivered. Normally this would only consist of activities that do not require much effort. More extensive activities, such as attaching size or designer labels would already be included in the production of the goods or would be done in a specially outfitted distribution center.
This function is best used if you have a lot of customers for whom you generally provide special small services. For more complex demands, such as adding or combining materials, you may wish to consider other functions, such as bills of materials or
prepacks and assortments.
Features
There are three groups of value-added services in the AFS System:
Ticketing/Labeling
Here you define ticketing/labeling types to group all those value-added services that are involved in labeling your customers‘ goods before delivery. A customer may provide you the complete labels or you may produce them in your warehouse according to your customer‘s wishes.
Shortly before a sale, a customer ordered the remainders of men’s and ladies‘ shirts from you, to be delivered straight to a department store. The customer wants to offer the shirts at reduced prices. You are asked to affix a large label to each shirt, that shows the original sales price in normal black lettering crossed out, and below it in large red lettering the reduced sales price. Slacks and skirts have their own prices. dependent on size. The reduction is to be 20% off the original customer sales price.
For this you define a ticketing/labeling type Attach sales ticket/label in Customizing and use text types to assign all necessary specifications, such as customer sales price per grid value of the material, the 20% reduction = new customer sales price. For providing the added service, you charge your customer a 1.5% markup per item of the purchase order.
In the order, you specify this ticketing/labeling type and your charge code for each item. With the information in the text types, you could then create the labels in your warehouse via an external system and have them attached to the garments.
Packing
Here you define packing types to group all value-added services your customer expects you to provide for packing the materials in a special way before delivery. The customer may provide special packing material (for example cartons with the company logo) or you create them yourself in your warehouse according to your customer’s wishes.
Your customer may even specify how their order is packed in the cartons. In the system you can map special requests, such as separate packing of ladies‘ and men’s clothing, sorting the goods by dimensions (for example by size or color), via mix indicators which you then assign in the application per packing type.
A customer orders slacks and skirts and wants to receive them packed separately. Since the skirts are made of a more delicate material, you are asked to pack no more than ten in one carton. This you can specify in the system by defining a packing type VP1 (slacks and skirts separated) and a mix indicator, such as M1 (maximum number of skirts per carton = 10). In the application, you assign VP1 to the relevant materials and also specify M1 for this packing type.
Special Service
Here you the define special service types to group any possible other types of value-added services that may occur in your company.
Another customer orders slacks and skirts of a higher price category plus the same number of belts in matching sizes. The customer wants you to deliver the garments with belts already inserted. For this you define a special service type Insert belt and specify this in the order.
Activities