Post Monitoring Activities
Purpose
The process of troubleshooting is completed in the IT scenario Post Monitoring Activities. When you solve the problem, you need to document the steps of the solution and possible changes. If you could not solve the problem, forward it to SAP Active Global Support (AGS) for further investigation.
The entire process of event and problem management is supported by the functions of the Help Desk in the SAP Solution Manager.
Use of the Process
This process is part of the following IT scenario:
IT Scenario |
Scenario Variant |
Prerequisites
You have investigated the problem.
Process Flow
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1. If you have made changes while solving the problem, for example to parameters, code, or configuration settings, document these changes.
2. If you could not solve the problem, create a problem message for AGS.
Result
You have completed the troubleshooting.