Service Contract Items
Element of the service contract in which you define the services or products you are providing the customer with under the terms of the service contract. A service contract item can be any of the following:
The items in a service contract are controlled by item category. It is possible for a service contract to include items with different item categories. For example, some items may be rented, others sold.
A service contract item can consist of multiple objects (for example, a number of different pieces of equipment with different serial numbers). However, a prerequisite for multiple objects is that they share the same contract data. If any data varies - for example, if the installation date is different - then separate items must be created.