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Function documentation Rejecting Complaints Locate the document in its SAP Library structure

Use

If you want to reject a complaint, you can:

Features

The reason for rejection has the following effects on a complaint:

Sales document

Effect

Free of charge deliveries

Free of charge subsequent deliveries

A delivery cannot be created.

Returns

Credit or memo request

Invoice correction request

A credit or debit memo can be created.

The items that were rejected are not taken into account when you calculate a credit memo value in the billing document. However, they are copied into the billing document as statistical items. This means that you can see immediately in the invoice which items you have to pay for and which have been rejected.

 

Activities

If you want to reject the whole complaint, you have to enter a reason for rejection in the sales document header.

If you only want to reject some items, you have to enter a reason for rejection for each individual item.

 

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