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Function documentation Blocking and Releasing Complaints Locate the document in its SAP Library structure

Use

The system can automatically propose a delivery or billing block when you enter a complaint. This may be necessary if one department enters complaints and another department reviews them.

Prerequisites

If you want the system to propose a delivery block automatically, you have to set a delivery block in Customizing. Go to Sales ® Sales documents ® Sales document header ® Define sales document type in the delivery block field. The following delivery blocks are set in the standard system:

Delivery blocks in Customizing

Sales order type

Delivery block

FD (free of charge delivery)

none

SD (free of charge subsequent delivery)

none

 

If you want the system to propose a billing block automatically, you have to set a billing block for the sales document types. Go to Sales ® Sales documents ® Sales document header ® Define sales document types in the billing block field in the billing section. The following billing blocks are set in the standard system:

Billing blocks in Customizing

Sales order type

Billing block

RE (returns)

08 (check credit memo)

CR (credit memo request)

08 (check credit memo)

CR (debit memo request)

09 (check debit memo)

RK (invoice correction request)

08 (check credit memo)

 

If you have not set any billing or delivery blocks in Customizing but you want to block a complaint, you can enter the delivery or billing block manually in the relevant sales document.

Activities

If you set a delivery block, for example, you have to release the sales document by removing the block before you can create a delivery.

Once the complaint has been reviewed, either you need to remove the delivery or billing block so that it can be processed, or you enter a reason for rejection. You can specify reasons for rejection for a whole sales document or for an individual item.

 

 

 

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