Creating Credit or Debit Memo Requests
Creating a credit or debit memo request enables you to create credit or debit memos based on a complaint.
– Without reference to an order
– With reference to an existing order
Here you enter which order the complaint refers to.
– With reference to an invoice
Here you enter which invoice the complaint refers to.
In all cases, you specify the value or quantity that should be in the credit or debit memo.
You can block the credit or debit memo request from being billed in Customizing. Go to Sales® Sales Documents ® Sales document header ® Define sales document type and select the billing block field in the billing section.
The following graphic shows the document flow for creating a credit memo or debit memo request. The broken line means that the request does not necessarily have to refer to a preceding document.
Once the credit or debit memo request has been approved, you can create a credit or debit memo.