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Process documentation Creating Free of Charge Subsequent Deliveries Locate the document in its SAP Library structure

Purpose

If a customer makes a complaint, you create free of charge subsequent deliveries to send products later to the customer free of charge.

Prerequisites

The complaint must be based on an existing order.

Process Flow

  1. You create a sales document with the document type for free of charge subsequent deliveries and refer it to an existing order. To do so, you have to enter which sales order the complaint is based on.
  2. In Customizing, you can block the free of charge subsequent delivery from being delivered immediately. Go to Sales ® Sales Documents ® Sales document header ® Define sales document types, and select the Delivery block field in the Shipping section.

  3. After you have checked the goods, you can implement one of the following activities for the complaint:

The following graphic displays the document flow for creating a free of charge subsequent delivery:

This graphic is explained in the accompanying text

 

 

Result

Once you have approved the complaint, you can create a delivery based on the free of charge subsequent delivery.

 

 

 

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