A customer’s request to a company that they provide a quotation or sales information without obligation.
An inquiry can relate to materials or services, conditions and if necessary delivery dates.
The sales area that accepts the inquiry becomes responsible for further processing.
A customer inquiry comprises one or more items that contain the quantity of a material or service that the customer asked for.
The total quantity of an inquiry item can be subdivided between the schedule lines in different amounts and relevant delivery dates.
Items can be structured in a hierarchy so that you can differentiate between batches or explode any combinations of materials (bills of material).
The valid conditions for an item are listed in the item conditions and can be derived individually from the conditions for the whole document.
Not only the customer but also other business partners can be specified as sold-to parties in different partner functions (for example, ship-to party).