Creating a Quotation (CS) (Biblioteca SAP - Servicio al cliente (CS))

Creating a Quotation (CS)

Use

You can use quotation creation in Customer Service for different scenarios.

Prerequisites

You have created a revenue-bearing service order under Logistics ® Customer service ® Service processing ® Order ® Service order ® Create (general). In doing so, you have taken the prerequisites that you described in quotation creation (CS) into account.

Procedure

Quotation for Customer Service, without service product, billing form Resource-related

You create a quotation for the service order.

To do this, choose Logistics ® Customer service ® Service processing ® Order ® Service order ® Create (quotation).

The quotation creation initial screen is displayed.

Enter the required data, and choose Este gráfico es explicado en el texto respectivo

Create quotation.

The system performs the sales pricing and generates a quotation.

Depending on the settings that you have made for the sales pricing, you reach the change mode of the quotation, or receive the message that the quotation has been successfully generated in the status line. For more information on the settings, see Sales Pricing: Purpose.

Edit the quotation. You can choose between two views for editing:

Sales Price Basis

Sales Price View

You can process the costing data in both views and change the views at any time.

Choose Edit ® Save quotation.

The system creates a quotation that you can, for example, send to a customer. The service order obtains the status QUCR (Quotation created) and cannot be released so long as it has this status.

Further processing by the system depends on the settings that you have made. For more information, see Settings in the Sales Pricing.

See also

Editing Quotations (CS)

Document Flow