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Documentación de proceso Process Flow for Storage for Subsequent Entry (PM-WOC-MN) Localizar documento en árbol de navegación

The following steps describe a typical scenario for "storage for subsequent entry" for incoming documents before a maintenance notification has been created:

  1. A clerk in the central mailroom receives a malfunction report from a customer.
  2. The clerk scans the malfunction report into a dedicated scanning system. The letter is then displayed in the scan dialog window of the external system.
  3. The clerk (or another designated person) calls up the function for storing for subsequent entry and selects the document type to which the scanned document should be assigned (for example, "Documents for malfunction reports").
  4. The clerk confirms the assignment to the document type. This triggers a workflow, in which the person responsible for processing the work item is informed (for example, Mrs Brown in Plant Maintenance).

Nota

The people who are notified by the SAP Business Workflow must first be defined in the organizational structure for the company (see Customizing for SAP Business Workflow).
  1. Mrs Brown receives the corresponding work item in her integrated inbox. When she processes the work item, the system automatically calls up the create transaction for maintenance notifications and the SAP ArchiveLink Viewer. The SAP ArchiveLink Viewer displays the scanned document.
  2. Mrs Brown documents the problem in the maintenance notification and saves it. The document is then automatically assigned to the maintenance notification using an internal link table.
  3. When Mrs Brown or another authorized person calls up the notification again later, they can display the document in the SAP ArchiveLink Viewer by choosing Environment ® Original links.

 

 

 

 

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