Business Background (PM-SMA-SC)
Service Management and SAP ArchiveLink
In the SM application component, you can use service notifications to enter, process and monitor different types of problems. These problems may, for example, involve malfunctions whose causes are related to internal or external factors. SAP ArchiveLink is a cross-application tool which supports you during the processing of service notifications. This tool enables outgoing documents to be stored quickly and efficiently in external content servers.
Shop Papers for Service Notifications
When you process a service notification in the SM application component, you can print and store different shop papers for this service notification. A shop paper is an outgoing document that contains information about the service notification or the contents of the notification. In the SM application component, the following shop paper has been predefined for the different service notification types:
The notification overview contains a summary of the relevant information in a service notification (for example, data relating to the notification header and the items).
An overview of the shop papers which are available for the different service notification types is provided in the table of predefined shop papers under "Technical Realization" in
Storage of Outgoing Documents (PM-SMA-SC).When Can the "Storage of Outgoing Documents" Scenario be Used?
When you create or change a service notification, you can print shop papers for the service notification. Depending on the storage mode that you have defined for shop papers, you can use the print function to select one of the following output modes:
When you store a shop paper, the system stores the document in the SAP ArchiveLink. As soon as a shop paper is stored, you can display it using the SAP ArchiveLink Viewer.
Storage of Outgoing Documents
