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Documentación de proceso Notifying the Work Centers Involved (PM-WOC-MO) Localizar documento en árbol de navegación

Purpose

You use this workflow if you want the work centers that are involved in the processing of an order to be notified when their operations are released, partially confirmed, or completely confirmed. By using the workflow functionality, the person or persons who are assigned to the work centers involved, see a work item in their integrated inbox. They can process the work item directly from their inbox. When the work item is processed, the display transaction for the order is automatically called up for the order or completion confirmation.

This scenario has been implemented in the standard system for the application component Plant Maintenance (PM). You can also use it for the component Service Management (SM). To do this, you can copy this scenario and change the check for maintenance orders into a check for service orders.

Prerequisites

You can only implement this workflow if you use maintenance or service orders in your system.

To be able to use the workflow successfully, you must have made all the necessary settings for it in your R/3 System.

Process Flow

  1. The order creator creates an order and plans the work to be executed by assigning the individual operations to specific work centers.
  2. The maintenance planner releases the order.

    3. The person or persons assigned to the work centers responsible for the released operations then find a work item "PM operation was released" for each relevant operation in their integrated inbox.

  3. Those employees responsible process the work items directly from their inbox. The display transaction for the order is called up automatically when doing this.

    4. The work item "PM operation was released" is terminated when the operation is partially or completely confirmed.

  4. When partial completion of an operation is performed, the employees of the work center involved receive the work item "PM operation partially confirmed". This work item can also be processed directly from the inbox by the employees assigned to the work center involved. The display transaction for the order is called up automatically when doing this.

    5. The work item "PM operation was partially confirmed" is terminated when the operation is completely confirmed.

  5. When final completion of an operation is performed, the employees of the work center involved receive the work item "PM operation completely confirmed". This work item can also be processed directly from the inbox. The display transaction for the completion confirmations is called up automatically when doing this.

After displaying the completion confirmations, the processor specifies whether processing has been finished. If so, the system deletes the work item "PM operation completely confirmed".

Atención

If you want to implement this workflow as described above, you must ensure that the work centers entered for the operations are not changed after the order is released. When the work center is changed, the system continues sending the work items to the person or persons assigned to the work centers that were originally entered.

 

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