This workflow scenario supports your business processes for maintenance processing. In this scenario, the SAP Business Workflow component helps you to process, monitor and complete newly created maintenance notifications efficiently. This process is represented in a workflow template, which triggers and controls the execution of the following standard tasks:

• Notifying a person responsible (for example, the notification coordinator) that a new maintenance notification has been created or put in process, and that tasks must be defined for the notification
• Notifying a person responsible that tasks, which must be processed, have been created for the maintenance notification
• Notifying a person responsible (for example, the notification coordinator) that all the tasks for the maintenance notification have been completed, and the maintenance notification must either be completed or additional tasks must be defined for the notification

If the appropriate system settings have been made, the SAP Business Workflow automatically sends a work item to the person(s) or department(s) responsible and informs them that certain tasks need to be executed. The following tasks and triggering events belong to this process:

For each of the above tasks, the system notifies the following people or departments in the order listed below:

1. Notification coordinator
2. Department responsible (if no coordinator has been specified)
3. All the people, who are assigned to the task (if neither a coordinator, nor a department has been specified)