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Documentación de función Operation and Link to Application Functions (CS-CM-SN) Localizar documento en árbol de navegación

Use

This workflow is used to inform the people or departments responsible automatically that a series of tasks must be executed in the following order:

  1. Processing of a newly created service notification (notification status Outstanding)
  1. Processing of a service notification with outstanding tasks (notification status In process)
  1. Completion of a service notification (status of all tasks Completed)

The person(s) or department(s) responsible receive a mail (work item) in their inbox informing them of the tasks to be performed.

Activities

System Activities

If a service notification is created or put in process again, then the SAP Business Workflow automatically ensures that:

  1. The workflow-triggering event CREATED or INPROCESSAGAIN is generated
  1. The workflow template WS20000318 is started
  1. A work item is sent to the work center for the person(s) or department(s) responsible

User Activities

As the person responsible for a work item, you have the following options:

Options

What You Should Know:

Processing a work item as a workflow

To see the work item, choose Office ® Inbox. You have the following processing options:

  • You can process the work item by double clicking on it. The transaction for changing a service notification appears.
  • You can call up another screen for the work item, to obtain an overview of outstanding and completed tasks.
  • You can set a work item for resubmission as a reminder to process it later.
  • You can navigate from the service notification to the workflow log, to define who has performed which activities.
  • You can receive a work item using another mail system client (for example, Lotus Notes™ or MS Outlook™).

Processing a service notification manually using a worklist

If you process a service notification manually (outside of the workflow), all the changes to the notification are also considered in the workflow process.

 

 

 

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