You use this workflow if you want the maintenance planner (PM planner for short) to be notified when an order is created and needs to be released. By using this workflow, he sees a work item in his integrated inbox, that he can process directly from the inbox. When the work item is processed, the change transaction for the order is automatically called up.

This scenario has been implemented in the standard system for the application component Plant Maintenance (PM). You can also use it for the component Service Management (SM). To do this, you can copy this scenario and change the check for maintenance orders into a check for service orders.

You can only implement this workflow if you use maintenance or service orders in your system.

To be able to use the workflow successfully, you must have made all the necessary settings for it in your R/3 System.