Scenario Procedure (Biblioteca SAP - Servicio al cliente (CS))

Scenario Procedure

This workflow template enables the creators of maintenance orders to track in which phase of processing their maintenance orders are.

When the order is created, the standard task TS20000004 is started by an event. This event starts work item X. When the order is released, the work item X is terminated, as it has the release as a terminating event.

Now, the standard task TS20000005 is started by the event PMO order released. This task starts work item Y. The maintenance order is now processed, and final confirmation has been performed. Now work item Y is terminated, as it has the final confirmation as a terminating event.

Now, the standard task TS20000006 is started by the event PMO order completely confirmed. This task starts work item Z. The maintenance order is now technically complete. Now work item Z is terminated, as it has the technical completion as a terminating event.

Now, the standard task TS20000007 is started by the event PMO order technically completed. This task starts work item Q. Business completion has now been performed for the maintenance order. Now work item Q is terminated, as it has the business completion as a terminating event.

Now, the standard task TS20000031 is started by the event Business completion for PMO order. This task starts work item R. To complete this work item (mail in integrated inbox), the work item R must be terminated manually.