If a service notification contains one or more tasks, and all of these tasks have been completed, the service notification obtains the status "All tasks completed". When this status is set, the system automatically informs the coordinator of the service notification (specified in the notification header) that one of the following processing steps must be executed:

• Complete the service notification (if all the other notification processing steps have been completed)

• Define additional tasks (if, for example, the problem has not been resolved)

If a service notification obtains the status "All tasks completed", the person or group of people responsible can be notified by SAP Business Workflow using the corresponding system setting. These people see a work item in their integrated inbox, and it can be processed directly from there. The change transaction for the service notification is called up automatically during processing.