In a service notification, you can define one or more tasks to solve the problem recorded in the notification. A task can refer both to the notification header and the individual notification items. It has a particular status.

If you create a task in a notification, the person responsible for completing the task can use the workflow to indicate this.

If no person has been specified, then the system notifies all the people who are assigned to the task.

If the appropriate system settings have been made, the SAP Business Workflow automatically sends a work item to the integrated inbox of the person(s) responsible. It states that a new task has been created in a notification. The person(s) informed can process the work item directly from their inbox. The change transaction for the task is called up automatically during processing.