Processing a Service Notification in Process (CS-CM-SN)
This workflow scenario is obsolete and should no longer be used. The functions for this scenario have been integrated into the new workflow scenario
Processing of a Service Notification.Definition
You can use this workflow scenario to process service notifications that have the status "In process", but which have not yet been completed. For example, a certain person in an organization may be responsible for putting all outstanding service notifications in process (refer to
Processing Outstanding Service Notifications (CS-CM-SN)). However, another person may actually be responsible for processing a notification.The system informs the following people or departments in the order listed below:
SAP Business Workflow
If a service notification obtains the status "In process", the person or group of people responsible can be notified by SAP Business Workflow using the corresponding system setting. These people see a work item in their integrated inbox, and it can be processed directly from there. The change transaction for the service notification is called up automatically during processing.