Inicio del área de contenido

Documentación de objeto Processing a Service Notification in Process (CS-CM-SN) Localizar documento en árbol de navegación

Nota

This workflow scenario is obsolete and should no longer be used. The functions for this scenario have been integrated into the new workflow scenario Processing of a Service Notification.

Definition

You can use this workflow scenario to process service notifications that have the status "In process", but which have not yet been completed. For example, a certain person in an organization may be responsible for putting all outstanding service notifications in process (refer to Processing Outstanding Service Notifications (CS-CM-SN)). However, another person may actually be responsible for processing a notification.

The system informs the following people or departments in the order listed below:

SAP Business Workflow

If a service notification obtains the status "In process", the person or group of people responsible can be notified by SAP Business Workflow using the corresponding system setting. These people see a work item in their integrated inbox, and it can be processed directly from there. The change transaction for the service notification is called up automatically during processing.

 

 

Fin del área de contenido