When a service notification is created in the system, it obtains the initial status "Outstanding". This means that the notification is entered in the system, and is ready to be processed. To ensure that the notification is processed, the person or department responsible is notified automatically that the service notification must be processed. The system informs the following people or departments in the order listed below:

• Coordinator of service notification

• Department responsible (if no coordinator has been specified)

• All the people, who are assigned to the task (if neither a coordinator, nor a department has been specified)

If a service notification has been created with the status "Outstanding", a person or group of people can be notified by workflow using the corresponding system setting. These people see a work item in their integrated inbox, and it can be processed directly from there. The change transaction for the service notification is called up automatically during processing.