Steps in a Workflow (Biblioteca SAP - Servicio al cliente (CS))

Steps in a Workflow

If a maintenance notification is created with the status "Outstanding", a workflow is started from the template Process PM .

Workflow Structure

The workflow structure has several parallel branches to an activity and several wait steps. The structure is defined so that the system only has to process one of the branches. The activity makes reference to the standard task.

Determination of Agent

To determine the agent, the system searches for the person responsible in the maintenance notification. The following two roles are defined in the maintenance notification:

Coordinator

Department responsible

The system searches first for the coordinator. If a coordinator has not been specified, it searches for the responsible department. If no department has been specified, then all the people, who are assigned to the task in the system, are notified.

This agent determination is based on a role resolution. The role 171 PM_NOTIF_ROL (Person responsible for processing the maintenance notification) is defined as the default role for the standard task.

Role Container Task Container

NOTIFICATION <- NOTIFICATION

Binding

The following binding is defined for the step "Process Maintenance Notification".

Task Container Workflow Container

_WI_Object_ID <- NOTIFICATION
NOTIFICATION <- NOTIFICATION

Result of Processing and Termination of Workflow

The processing of the work item results in the event Maintenance notification processed. This event terminates the task and the complete workflow.

After the user has processed the maintenance notification, it can either have the status "In process" or "Completed".

Nota

The terminating events Deletion flag set, Maintenance notification completed, Maintenance notification in process and All tasks completed can also occur outside of the workflow process.