Solution Database Search
Use
The Solution Database (SDB) offers organizations a knowledge base component with a highly flexible structure to gather and preserve knowledge for a wide range of users. Users want to search possible solutions and tasks in the SDB to resolve a problem.
Features
When the user submits a query as a free-text description, it is called a fuzzy search. The query can be a sentence, a paragraph, or a document. In this case, the search engine compares the similarity between two documents (the query is considered a document) using the precompiled lexicons for each document. The fuzzy search functions similarly to our natural language processing.
Attributes are predefined characteristics, such as the codes and code groups defined in tables in the Implementation Guide (IMG). In an attribute search, the search engine retrieves documents in which certain characteristics are used, and groups them in a rough where-used list that can be further integrated with both the fuzzy search and the keyword search.
In this type of search, the search engine retrieves documents whose contents match the exact special term entered. The special terms can be symptom numbers, solution numbers, or business object numbers. If you apply the proper conversion rules, all attributes can also be treated as special terms. This type of search function is designed for advanced and experienced users.
Activities
To ensure that you have access to the newly created or changed symptoms and solutions when you conduct a search, you should compile the database regularly. Run report 'TEXT_INDEXING' or execute transaction IS02 to do this. You can only search symptoms and solutions that have been compiled.
SAP recommends that you schedule the report 'TEXT_INDEXING' (report accessed through transaction IS02) as a batch file to be run periodically to update the search engine.
You should compile different languages separately to avoid confusion in the construction of lexicons. However, it is technically possible to mix and compile different Indo-European languages. To compile the symptoms and solutions for different languages, you also run report 'TEXT_INDEXING', choose the language to compile, and then choose whether you want to compile symptoms, solutions, or both.