Statuses in the Repair Order
Definition
The status of the repair request item indicates the phase that repairs processing has currently reached. The status in combination with the
Repair Procedure controls what activities you can perform during a particular phase of processing.Use
By monitoring the repair request item status, you can determine whether your intervention is required in the repair process. You can configure the repair procedure so that when particular situations arise, no actions are generated automatically and, as a result, the repair request item status is not updated. For example, you want to contact the customer before you scrap any irreparable items. Therefore, you set up the repair procedure so that no actions are generated automatically for materials that are to be scrapped.
Features
The open quantity and the stage of repairs processing control the repair request item status.
The repair request item can be assigned the following statuses:
The repair request item has this status until the required action for a particular stage of repairs processing has been created.
At the repair start stage, which begins when you post goods receipt for the serviceable items, the repair request item has the status " Business decision required" until a repair item is created for managing the repairs.
The repair request item acquires this status once the required action for a particular stage of repairs processing has been created.
At the repair registration stage, the repair request item acquires this status when a return order item is created for managing the return of the goods to your plant.
The repair request item acquires this status if an inspection lot is created automatically after goods receipt has been posted for the serviceable materials that are assigned to it.
The repair request item acquires this status after the decision made in the inspection lot is reported back to the repair order.
If a quality notification initiated repairs processing and the technical check has been performed and the notification completed, the repair request item acquires this status.
These two statuses are assigned to the repair request item automatically. The former is set when a service order is created for an underlying repair item, the latter when the service order is completed.