When you create a credit or debit memo, you can refer to an invoice or a credit memo request. You can either refer to all items, or select only certain items or a certain quantity.
Select the credit memo request procedure if you want to use the release process in order processing.
For further information on credit memo requests, see theComplaints unit in order processing.
The following figure shows the options available when processing credit memos.
When you create a credit or debit memo, you must specify the date on which services are rendered. This is because credit or debit memos can refer to previous business transactions, and the taxes in the debit or credit memos must be determined according to the tax situation at the time the services were rendered.