Rules for Agent Determination for Tasks
Use
You use
rules to define the responsible agents of a task and the recipients of notifications.Features
To determine the responsible agents and recipients of notifications, you can specify a rule for each recipient type. Depending on the use of the task, these rules are evaluated as follows:
Task is started in dialog or via an event
The system resolves the rule for the recipient type agent at runtime, and determines the responsible agents of the task. All responsible agents who are also
possible agents become recipients of the relevant work item.Task is started from a workflow
The rules entered are only resolved if nothing is specified in the step definition.
Activities
You make the presettings on the tab page Default rules.
Binding
You must define the binding from the task container to the rule container for each rule. For further information, refer to
Rule Resolution.