Service Training Center (SAP Library - Employee Self-Service)

Service Training Center

Use

This Employee Self-Service lets employees display the current business event offering. With the required authorization, employees can book attendance for events in this service or, alternatively, submit attendance requests for a supervisor’s approval. An integrated approval workflow enables a supervisor to convert an attendance request into an actual event booking.

Integration

This service should be integrated with the service My Bookings that lets employees display their current bookings, make rebookings, and cancel bookings. These functions can also be integrated with an approval workflow where required.

If you use the R/3 Appointment Calendar integrated with Training and Event Management, employees can view their own appointment calendars directly from the list of events. This function requires no additional modifications. You also have the option of integrating an external calendar.

Prerequisites

If you want to connect an external search engine to facilitate the search for events, you must configure the relevant settings in Customizing for Training and Event Management under Basic Settings ® Dialog Control ® Technical Settings ® Set Up External Search Engine.

Features

Extensive options are available for searching in texts for business events. You can perform a fulltext search for business events in the event titles (short texts), or in the business event descriptive text (stored in the Description infotype and its subtypes).

The Extended Search option lets you search for business events on the following objects:

Prerequisite/imparted qualifications
Roles (listed under Target group)
Target group
Development plan (listed under Aspired qualification)

Considerably enhanced and accelerated searches (fuzzy search options for example) through the possibility to integrate an external search engine.

Automatic triggering of workflow Approve Employee’s Attendance Booking when an attendance request is submitted. Automatic booking and notification of the employee on supervisor’s approval of the attendance request. Use of user-defined workflow templates.

Creation of a shopping basket. Employee can book multiple business events in one step or submit multiple attendance requests simultaneously. Save shopping basket for later editing. Delete contents of shopping basket as desired.

Display of detailed information on business events: business event description (all existing subtypes of the Description infotype), time schedule, price, business event language, location, reservation information (availability of places etc.), access to materials and documents linked via the Web Link (infotype 1061). All linked info objects are displayed.

Creation of links for event locations too via Web Link (infotype 1061). The first URL link created (the first infotype record) is displayed. This could be a map giving directions how to get to the location, for example.

Service Name

The service name of this Employee Self-Service is PV7I. You can find all the relevant data under this service name in the R/3 System.

R/3 Development Objects

Caution

Any changes made to R/3 development objects used in this service are considered modifications. You may not change the development objects of the Standard System.

The following development objects are relevant for this service:

Development class	PP09
Transaction	PV7I
Function group for Net Scenarios	HRTEM00NET

Activities

Displaying and Editing the Training Center

Displaying and Editing the Shopping Basket