Correspondence Monitor (SAP Library

Correspondence Monitor

Features

The correspondence monitor provides you with the following processing and monitoring tools based on the correspondence overview:

An overview of the current processing status with symbols
A function for setting the counterconfirmation status to matched directly from the monitor
A function that allows you to execute planned correspondence directly from the monitor
The option of repeating correspondence that has already been generated. This function allows you to restart a correspondence run that failed, for example, for a particular selection of correspondence (the toner ran out in the printer).
A function for navigating to the IDoc processing functions, to the transaction (history) or to the display for the optical archive.
A function for deleting correspondence planned records
A function for resetting a counterconfirmation that was set manually

Integration

The correspondence monitor has been developed with the SAP List Viewer. It comprises a wide range of options for structuring your own list layout. You can enter the display variants when you start the report.

Activities

Select Back Office ® Correspondence ® Monitor.

In the selection screen for the correspondence monitor, you can use various criteria to restrict the display of the correspondence records in the monitor.

You can restrict the selection of correspondence records using the transaction data (general selections for the transaction) and using the correspondence data (outgoing, incoming confirmation, output control).

Choose Program ® Execute or choose the Execute pushbutton.

An overview of the selected correspondence for the transactions appears with entries for the current Processing status (OK, counterconfirmation required, correspondence output required, transaction matched). An optical symbol appears in this field. An assignment is made depending on the Status relevant and Counterconfirmation status criteria. The program assigns red, green or yellow symbols to records that are affect the status. The F1 help for this field explains what these symbols mean.

Note

You can adjust this overview to suit your criteria using the user exit RFTBCOMO.

Example Example:

An overdue counterconfirmation with business partner X can be highlighted with a red symbol if the counterconfirmation has not been made for at least 45 minutes.

Select the line of the transaction you want to process and the relevant function:

To set the counterconfirmation to matched, choose the function [counterconfirm (set status to ‘matched’)] on the upper applications toolbar.
By choosing the Output correspondence function, you can execute planned correspondence directly from the monitor.
By choosing the (Repeat correspondence) function, you can repeat correspondence that has already been generated.
By choosing the (Display transaction) function, you can display the history of the underlying transaction.
By choosing the (Display correspondence) function, you can display the print preview for the correspondence that has already been executed. If the correspondence has not yet been executed, the system displays the information on the correspondence planned record.
By choosing the (IDoc processing) function, you can display the IDoc list.
By choosing the (Delete planned record) function, you can delete a planned record for correspondence.
By choosing the (Reset ‘matched’ counterconfirmation) function, you can reset a counterconfirmation that was set manually. When you execute this function, the system writes change documents.

By choosing the (Update) function, you can refresh the display.

Note

In the Evaluation of Counterconfirmations that were Reset transaction [TBZ12], you can see the counterconfirmations that have been reset.

(This transaction is not linked into the application menu).