Creating a Repair Order without a Service Product (SAP Library

Creating a Repair Order without a Service Product

Procedure

Choose Logistics ® Customer Service ® Service processing ® Order ® Customer repair ® Create.

Enter the order type Repair Request and the organizational data and then choose Enter.

Enter the customer number in the Sold-to party field and an external purchase order number in the PO number field.

You can use this number as the Return Material Authorization (RMA) number for tracking repairs processing. If you do not make an entry in this field, the system automatically enters the document number in this field when you save the document.

Enter the material number of the serviceable material in the ServiceableMat field and the quantity of serviceable materials in the Qty field and then choose Enter.

To see details on the repairs, go to the Repairs tab page by selecting the repair request item and choosing Repairs.

Create the following actions as required:

A return order item for managing the return of the serviceable material
A returnable item for sending the customer a temporary replacement for the serviceable material

To do this, you

Enter the quantity of serviceable materials to be returned or replaced
Select the relevant action type.
Enter the material number of the serviceable materials.

Save the repair order.

Note

Later on in repairs processing, you can access other information that is relevant for the repair order from the Repairs tab page. For example, you can switch from the repair order to the relevant service order or inspection lot, or you can call up stock information for the serviceable material.

Result

The customer repair request has been documented in a repair order.

If you have agreed to pick up the serviceable material from the customer, you use the return order item to initiate this. Otherwise, the customer sends the serviceable material to you.

If you have created a loaner item, it is included in the delivery due list and the temporary replacement is delivered to the customer.

Repairs processing continues when you receive the serviceable materials and post goods receipt for them.