In the Internet application component Online Store, customers can obtain quotes and enter orders over the Internet. They can choose to pay either by invoice, credit card or cash on delivery.

If a quotation or order cannot be created because certain master data or Customizing settings are missing or not properly maintained, the transaction is cancelled and an error message is displayed in the customer’s browser.

This workflow enables the relevant associates to be informed automatically about the error so that they can be corrected as quickly as possible.

The event triggering the workflow is generated automatically when an error occurs in the entry of a sales order or quotation in an Online Store.

A workitem containing information about the errors that occurred and all the details required to correct the error is sent to the inbox of the sales associates responsible for the Online Store.