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When you create a credit memo request, the created event is triggered for object BUS2094 and the workflow template 20000009 is started.

The system checks how high the net value of the credit memo request is. If the net value is below limit 1 (minimum limit), the system automatically releases the credit memo request in background processing.

If the net value of the credit memo request is over limit value 1, the system terminates workflow template 20000009 and initiates workflow template 20000019.

The relevant employee, depending on the value of the credit memo request and the organizational structure in use (sales organization, distribution channel, division), is then informed of this

by the arrival of a work item in their integrated inbox. If the employee releases the credit memo request, the system ends the workflow and deletes the work item from the inbox.

If the employee stops processing the work item, it remains in the inbox until it has been completed and only then is the workflow finished.

If the employee changes any of the determining factors in the credit memo request (such as net value), the net value of the credit memo request has to be re-checked. The system deletes the work item from the inbox.

Workflow template 20000009 receives a terminating event and workflow template 20000019 is triggered. Depending on the value of the item, the relevant employee is informed and receives a work item in their integrated inbox. Once the employee has finished processing the work item (by rejecting or releasing the credit memo request), the workflow is concluded. If the credit memo request is changed, workflow template 20000019 is called up. Processing continues until the credit memo request has either been rejected or released.

 

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